unable to download 'results'

PennController for IBEX Forums Support unable to download 'results'

This topic contains 2 replies, has 2 voices, and was last updated by Avatar Umesh 2 weeks, 5 days ago.

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #7109
    Avatar
    Umesh
    Participant

    Hi,

    I am currently running three experiments in my class. My students ‘published’ the three experiments and ran a couple of pilots. Unfortunately, we are not able to download the results files (for any of them). We get the following two warning messages.

    1. While opening the results file in the browser
    # Last submission only; create an account for full results file
    # WARNING: could not generate full results file due to timeout or disconnection

    2. After downloading the results file
    # Published experiment
    # WARNING: could not generate full results file due to timeout or disconnection

    Am I doing something wrong?

    Thanks!
    Umesh.

    #7110
    Jeremy
    Jeremy
    Keymaster

    Hi Umesh,

    Thank you for your message, I found out that one service has been down for ~3h. I restarted it, and as far as I can tell, it has now caught up with queued operations, and I am able to generate results files again. Let me know if you still cannot access your students’ results files

    Jeremy

    #7111
    Avatar
    Umesh
    Participant

    It’s working now.
    Thanks a lot for the quick response, Jeremy!

    -Umesh.

Viewing 3 posts - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.