unable to download 'results'

PennController for IBEX Forums Support unable to download 'results'

This topic contains 4 replies, has 3 voices, and was last updated by Jeremy Jeremy 3 weeks, 2 days ago.

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #7109
    Avatar
    Umesh
    Participant

    Hi,

    I am currently running three experiments in my class. My students ‘published’ the three experiments and ran a couple of pilots. Unfortunately, we are not able to download the results files (for any of them). We get the following two warning messages.

    1. While opening the results file in the browser
    # Last submission only; create an account for full results file
    # WARNING: could not generate full results file due to timeout or disconnection

    2. After downloading the results file
    # Published experiment
    # WARNING: could not generate full results file due to timeout or disconnection

    Am I doing something wrong?

    Thanks!
    Umesh.

    #7110
    Jeremy
    Jeremy
    Keymaster

    Hi Umesh,

    Thank you for your message, I found out that one service has been down for ~3h. I restarted it, and as far as I can tell, it has now caught up with queued operations, and I am able to generate results files again. Let me know if you still cannot access your students’ results files

    Jeremy

    #7111
    Avatar
    Umesh
    Participant

    It’s working now.
    Thanks a lot for the quick response, Jeremy!

    -Umesh.

    #7332
    Avatar
    JulianaNovo
    Participant

    Hi Jeremy,

    I am currently running another experiment 🙂 I need to say PCIbex has been working just fine.

    Recently though, Some participants have been reporting to take the experiment, but the data does not show on the results file. I thought it could be one isolated case, but now there are a couple of participants that have reported taking it but still I can find their results.

    I’ll share the demonstration link
    https://farm.pcibex.net/r/qyIKwz/

    Hope you can help me out, as always.

    Thanks,
    Juliana

    #7334
    Jeremy
    Jeremy
    Keymaster

    Hi Juliana,

    Your code seems fine, as far as I can tell (the lines PennController.SendResults won’t have any effect because there’s no () but that doesn’t matter since you have SendResults() directly in your Sequence)

    Do you know if the participants took your experiment at a specific time? With a specific browser? From a specific region?

    Also, how many lines do you have in your results file? The PCIbex Farm will stop serving data after 100K lines of results, so if you have more than that you will need to collect your results file in multiple times

    Jeremy

Viewing 5 posts - 1 through 5 (of 5 total)

You must be logged in to reply to this topic.