February 24, 2022 at 1:08 am #7807dachaconParticipant
Correct. Thankfully, though, it looks like the results have uploaded. I maybe just needed to have been a bit more patient – sorry, and thanks for your help!March 9, 2022 at 4:21 am #7845topasnaaParticipant
I am helping out a group and they are having a similar problem having the data appear. Could you please help us out? They tried collecting the data earlier and repeated the data collection again more recently.March 9, 2022 at 9:41 am #7848
I am having the same issue as everyone on the thread – It’s been at least 9 hours after the last participant completed my experiment, but when I try to download the results it gets stuck while loading the preview. I tried downloading my data on different browsers and devices.
Here is the link to my experiment: https://farm.pcibex.net/p/MpeIaE/
I’d appreciate if you could check and see if the server has received the data, and let me know how I can download the results. Thank you for your help!March 9, 2022 at 11:01 am #7849UgurcanVurgunParticipant
I had sent you an email, but I guess posting it here is a better option.
I can’t see or download my results.
Here is the link: https://farm.pcibex.net/experiments/RlgmNK/
Thank you!March 9, 2022 at 11:11 am #7850
Hi, I posted my question on March 9, 2022 at 9:41 am. I put the wrong link to my experiment. The correct link is https://farm.pcibex.net/p/WTooHc/. Thanks!March 9, 2022 at 2:50 pm #7855
I’m sorry for my multiple posts, but I solved the problem on my own by accident – I attempted to download the results again and this time it worked. The only thing that I did differently was that I was under a different internet. I’m not sure if switching wifi networks would solve other people’s problem, but I’m putting it out there in case somebody finds it helpful. Thank you!March 9, 2022 at 2:54 pm #7856
I have proceeded to a few server restarts in the meantime, which seems to have taken care of the problem for now. I am working on improving the farm, which hopefully will make episodes like this less likely, but it will take some time before I apply the changes (and it will necessitate some downtime for maintenance at some point in the future)
The problem wasn’t coming from a malfunctioning internet connection, but I’m glad you were able to download your results
Apologies to everyone for the inconvenience
JeremyMarch 9, 2022 at 5:38 pm #7857NofiParticipant
I’m having the same problem 🙁
Everything worked great until now, and today it just won’t let me (down)load the results.
I refreshed the page several times but it didn’t help.
This is the demo link:
Thank you so much for your help!March 9, 2022 at 6:43 pm #7858
The farm still appears to be unstable. I am periodically restarting the servers to allow database operations to proceed, but unfortunately the problem recurs
I would advise users of the farm to limit their number of attempts to access results files, so as to lift some burden from the servers. If you were able to access your results today, please consider waiting until tomorrow to access them again, so that all users have a chance to access theirs and new submissions get processed smoothly
Thank you for your understanding
JeremyMarch 10, 2022 at 3:05 pm #7861lisalevinsonParticipant
Hi Jeremy – I’ve been trying to download results today for a class demo that we had planned to share the results of in class at 4pm (EST). Is there any hope of accessing them, or should I just give up and leave out all of today’s data at this point?
LisaMarch 10, 2022 at 3:18 pm #7862lisalevinsonParticipant
I don’t know if you did something or it’s a coincidence, but I was finally able to download the results just now! Thanks if you did something to enable that. 😉March 11, 2022 at 1:59 pm #7865UmeshParticipant
I am also not able to download or view the results. I have tried it at different times in last two days. I just see the busy spinning wheel and it doesn’t progress. I know for sure I have two participants in ‘Data-collection’.
Link to the project: https://farm.pcibex.net/r/zWuoRH/
Umesh.March 13, 2022 at 6:54 am #7869UmeshParticipant
It’s working now! 🙂March 14, 2022 at 1:47 pm #7877
Apologies to everyone on this thread for the late reply, and for the inconvenience. Our servers encountered some issues over the past few days due to higher-than-usual database transactions. The PCIbex Farm had to handle many parallel submissions from participants, besides requests to access large results files, resulting in some operations just freezing. I ended up needing to manually restart the servers periodically to prevent them from crashing down, which came with the side effect of dropping requests to access results. This is how some requests would never complete even when running for hours, sometimes overnight
Traffic has now come back to its regular flow for now, and you should be able to access your results again. If you were collecting data during the past few days, you might find that submissions are missing from your results file. If that happens, please let me know and I’ll check whether I can recover them (although I unfortunately cannot guarantee that)
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