Too many wrong passwords

[AdinaCameliaBleotu]

Sorry to bother you! I have written too many wrong passwords in one account, and I can no longer access my data. It will not let me reset my password.

[Jeremy]

Hello,

When you have entered at least 6 incorrect passwords in a row, you cannot enter a new password for another 3 hours. After that, you can start entering new passwords again, within the same limit of 5 attempts. If you have forgotten your password, you can use the “Forgot your password?” link under the “Log in” button in the popup window that appears when you click “Log in,” and fill in the email address you used when you created your account

Let me know if problems persist

Jeremy

[AdinaCameliaBleotu]

Dear Jeremy,

I have tried to reset it now, it says it updated it but then, when I try to log in, I get the same error: ‘too many invalid passwords’.

I have just reset it. 🙁 So I wrote the password correctly now, but still same error. I am a bit worried about my data (the experiments and results), as I had not saved them.

The same error keeps popping up. 🙁

I also realized that, in the morning, I reset it (it had been more than 3 hours)-my PCIbex kept showing “too many invalid passwords”, although I used the “I forgot my password” reset. 🙁
I tried logging into it from different browsers but maybe the system locked me out?
I am very worried at this point.

[JulianaNovo]

Hey there,

Sorry to bother with the same question, but I do have the same problem. Tried too many passwords, tried to reset and still get the same error.

Many thanks,
Juliana

[Jeremy]

Hi Juliana,

I’m sorry for the inconvenience. I can’t address this issue at the moment, but will take care of it later today

Jeremy

[Author]

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