Results didn’t save.

[mtborneo]

I ran a participant yesterday (there were two tasks, different scripts) and the results didn’t save, despite everything going as expected. I ran the participant in a university-managed computer and I thought that might be the problem, since I ran the study again in two different personal computers. However, this morning I tried again in the university-managed computer and the results were successfully saved. Does anyone know what could have happened/if there is a way of getting that data back? Like other users, I used to get a “warning: unauthorized access” message, but after testing three times (doing it myself) I don’t get it anymore.

This time I ran it in person but I have lost data running the study online (in Prolific) as well. If the system just goes down sometimes, is there a way of testing if it works ahead of time?

Thank you

[florians]

Sorry to hear about this trouble. Occasional data loss is unfortunately to be expected. But if it’s systematic, it’s likely to be due to some other issue. If you could share a demolink, here or at support@pcibex.net, I can try and take a look.
Best,
Florian

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