Reply To: Impossible to download results

PennController for IBEX Forums Support Impossible to download results Reply To: Impossible to download results


Absolutely no need to apologize, you provide a free service we take advantage of, thank you so much for your hard work fixing these issues!

For those of us who were mid data collection during the outage, does this mean we should avoid restarting collection? I know best practices is to download and clear the collected data frequently, but I am nervous to do so if there’s a known issue here. Basically, I’m just trying to figure out if I ought to release the subjects who have signed up to take part in my study but have yet to do so or not, so any sort of tentative timeframe you can provide with regard to when collected data will be accessible or when we should restart collection would be fantastic.