Reply To: Impossible to download results

PennController for IBEX Forums Support Impossible to download results Reply To: Impossible to download results


Hi everyone,

Thank you for letting me know about this, and sorry for the inconvenience. Despite yesterday’s maintenance operation, the issue with accessing the results file persists because of the very important number of rows stored in the database. The fact that many people tried to access their results file in parallel after today’s announcement only made matters worse, unfortunately

I am working on it, but be aware that will not be able to get the number of submissions (or the rows themselves) for some time, since I started an operation that blocks access to the rows of the database. For the same reason, incoming results will not immediately be added to the database, but they will be kept in memory to be added once the operation completes

Thank you for your understanding,