Hi,
I have just restarted the servers, so the situation should be better for now. You can try to download your results again, and if it keeps hanging for more than 3 minutes, you should just refresh the page and try again. Unfortunately I haven’t identified or addressed the core of the problem yet, so the problem will likely surface again soon, in which case downloading the results will stall at times when the farm is overloaded with requests
Apologies for the inconvenience,
Jeremy