results cannot be downloaded

PennController for IBEX Forums Bug Report results cannot be downloaded

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  • #7899

    Hi there,

    I haven’t been able to download my results in 48 h. I was able to download before then, and only 1 or 2 additional people have participated in the last 2 days. So I don’t think that it is connected to the weight of the data file. I also talked to one colleague today who is having the same problem, so I worry this is not specific to my study.

    Note that both clicking on “Results” and trying to preview them don’t work (tried both). I get either a never ending “Downloading…” message or the spin wheel of death (when trying to preview).

    Any suggestions on what I could do?

    Demonstration link:




    The results should be accessible again (for now). The server is having a hard time handling results submissions and requests to access results these past days, so I restart the server periodically to ease the burden on it. Unfortunately the issue is likely to happen again until I revise the code of the farm (which I am actively working on)


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