Experiment Stalling Out

PennController for IBEX Forums Support Experiment Stalling Out

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    We are running a study which has no issues when run on computers in the lab, but the people who sign up for it through Prolific keep reporting having a loading problem. It seems like this is happening near the beginning or end of Templates — most users who have reported an issue say they got almost to the very end of the study/a block of trials before the issue arose. We have 12 different versions of this study, and only 5 of them have been returned with usable data so far. I’m at a loss for what to change, because we haven’t been able to replicate this problem when running the demo. Please let us know if there’s something that can be done here!

    Thank you,
    Alyx Tanner

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